Healthcare Without Rival

Premise Health is the world's leading direct healthcare provider and one of the largest digital providers in the country, serving over 11 million eligible lives across more than 2,500 of the largest commercial and municipal employers in the U.S. Premise partners with its clients to offer fully connected care – in-person and in the digital environment. It operates more than 800 onsite and nearsite wellness centers in 45 states and Guam, delivering care through the Digital Wellness Center and onsite, nearsite, mobile, and event solutions.

Premise offers a wide range of dynamic, purpose-driven career opportunities. 

We are looking for a full time Clinic Office Supervisor to join the amazing team at our Employer Health Center located in Suwanee, GA.

This position will lead front desk activities as well as assist with site assessments, member engagement and quality team duties.

Monday, 8-5:30

Tuesday-Thursday, 8a-5p

Friday, 8a-4:30

Essential Functions:

• Mentors and supervises Administrative Assistants/Med Receptionists on an as needed basis
• Assists in training of other colleagues as directed
• Maintain open communication with Health Center Manager/Supervisor regarding any training needs of the administrative staff
• Is viewed as a leader amongst the administrative staff and looks for ways to improve and promote quality; demonstrates accuracy and thoroughness and communicate effectively to staff
• Ability to identify and solve problems in a timely manner; gathering and analyzing information skillfully, developing alternate solutions
• Organizes and maintains a filing system for patient charts, including generating chart numbers, filing, and pulling charts
• Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel
• Schedules appointments and enters appointment date and time into computerized scheduler
• Conducts reminder calls to all patients
• Greets and directs patients, salespeople, and visitors
• Registers patients by verifying that patient's record is up to date and accurate, makes appropriate changes in computer system and on patient's chart
• Coordinates referrals for patients through insurance and other physician offices or specialists
• Prepares all billings in computerized system for processing by finance
• Collects payment from patients and reconciles daily cash reports
• Exceptional interpersonal skills; listening skills are essential while remaining open to other ideas and trying new things
• Conducts self with professionalism and in a tactful manner, treating others with respect and consideration
• Follows through on commitments
• Strong customer service orientation, responding quickly and appropriately to customer needs, and managing difficult or emotional situations
• Demonstrates ability to perform and maintain Annual Competencies
• May require other duties as assigned

Basic Qualifications:

Education:

• One year certificate from college or technical school with concentration in administrative support for medical settings or at least three years’ experience in an occupational health clinic or ambulatory care clinic or office

Experience:

• Previous outpatient clinic experience preferred.

Knowledge and Skills:

• Strong computer skills and knowledge of Internet software, Spreadsheet software
• and Word Processing software
• Knowledge of Medical Practice software a plus
• Knowledge of medical record filing and coding systems and medical terminology
• preferred.

Work-life balance is at the foundation of how decisions are made and where Premise is headed. We can only help people get, stay, and be well if we do the same for ourselves. In addition to competitive pay, Premise offers benefits packages including medical, dental, vision, life insurance, 401(k), paid holidays and vacation time, a company-sponsored wellness program, and much more our talent acquisition team will be happy to share with you.

Premise Health is an equal opportunity employer; we value inclusion, and we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.