Vision Office or Healthcare experience required.

• Greet patients at the front desk in a timely and friendly manner, and escort patients to the optometry suite.
• Prepare patients for tests by directing and seating patients at eye-testing machines, explaining the purpose of each test.
• Gather preliminary data for the optometrist through patient pre-test: Ask for chief complaint, gather patient’s medical/ocular/family history, measure entering visual acuity, eye pressures, visual fields, color vision, depth perception, blood pressure, and/or obtain retinal photography.
• Accurately record results of patient pretest into Officemate, the Vision Electronic Medical Record.
• Access data base to schedule, confirm, and update appointments as necessary. Confirm patient appointments the day before the eye exams with a live phone call.
• Verify vision benefits, obtain and document authorizations from VSP the day prior to the eye examination. Relays any pertinent vision insurance information prior to the eye exam. Verify eligibility for walk-in and same-day patients.
• Submit claims to VSP following the eye examinations. 
• Post payments from VSP EOP (Explanation of Payment) statements to patient ledgers and reconcile EOPs twice a month.
• Gather financial data for financials meetings to present to Take Care and the Client, as needed.
• Participate in optometry operations meetings with Take Care and the Client, as needed.
• Answer phones and direct calls appropriately.
• Access voicemail messages and coordinate follow-up in a timely fashion.
• Forward all necessary paperwork to appropriate sources or agencies.
• Obtain prescriptions or orders from outside optometrists/ophthalmologists as necessary.
• Enter pertinent information into the vision EMR and/or medical EMR in a timely manner.
• Involved in recall procedures to bring in patients due for their annual eye examinations.
• Order diagnostic contact lenses, eye drop samples, and other products for in-office use.
• Coordinate in-house referral appointments for patients needing a physician visit (eg for high blood pressure).
• Handle patient complaints/issues according to policies, and obtain assistance if necessary.
• May require other duties as assigned.

• High School diploma or its equivalent.
• Optometric-related experience strongly preferred