Premise Health is Different on Purpose

Premise Health serves large organizations and their people with exceptional healthcare. The result? Better experiences, better health, and better value, all while helping organizations lower their healthcare costs. 

Premise's mission is to help people get, stay, and be well. Come join us and see for yourself why amazing health starts with amazing healthcare. For more information, visit www.premisehealth.com. 

Under the direction of the Manager of IT Collaboration & Communication Services (CCS), the CCS Sr. Engineer will join a highly collaborative team which is responsible for the configuration, governance, monitoring and support of Microsoft 365 (Exchange Online, SharePoint Online, Microsoft Teams, Entra ID, Power Platform, etc.) environments, and other conferencing and collaboration platforms (Zoom, Adobe, etc.) for Premise Health. The ideal candidate will have a demonstrated ability to advocate for, extend, and manage technologies through their lifecycle. This role requires outstanding time management, communication, attention to detail, and the ability to handle multiple requests or projects at a time. 

This is a Full Time, hybrid, Senior IT Collaboration and Communication Engineer role located in Brentwood, TN.

What You'll Do

• Perform primary engineering and administration responsibilities for the enterprise Microsoft 365 environment, including the support of retiring and changing technologies, environment configuration, performance & health monitoring, data migrations, deployment of new applications, and more. 
• Respond to user-generated incident tickets and work requests, overseeing fulfillment by the CCS team, engaging appropriate resources to resolve technical escalations and communicate timely client updates. 
• Design, implement, and maintain SharePoint Online, Teams, Outlook, OneDrive, and related platform applications, supporting the creation of new sites, groups, mailboxes, and distribution lists. 
• Provide expert escalation and technical support for Exchange Online, SharePoint, Microsoft 365, Entra ID, and other operational needs. 
• Provide support for Microsoft 365 applications such as Outlook, Teams, SharePoint Online, OneDrive, Office applications, and other platform applications as needed. 
• Utilize PowerShell and other scripting or techniques to automate business processes and administrative functions within Microsoft 365, Azure, Active Directory, and SharePoint environments. 
• Lead engineering, design, and administration duties for Exchange Online, SharePoint, Microsoft 365, and Entra ID, including performance and health monitoring, environment configuration, and troubleshooting. 
• Design and maintain solutions using low-code and no-code platforms such as Graph API, Power Automate, and PowerShell. 
• Support the development and implementation of new ideas, applications, and processes to meet corporate needs within the Microsoft 365 ecosystem. 
• Act as principal architect, lead systems engineer, or project manager as needed for critical projects. 
• Evaluate project demands, gather requirements, and prepare specifications from which solutions will be developed and implemented. 
• Ensure consistent quality assurance for new products, workflows, and configuration implementations within Microsoft 365 platforms. 
• Establish and enforce security, maintenance, and backup/disaster recovery policies and procedures, ensuring compliance and high system availability across supported environments. 
• Analyzes utilization trends and evaluates emerging technologies to drive business productivity and cost-saving measures. 
• Research and maintain a working understanding of Microsoft licensing options and capabilities, and partner with stakeholders to ensure the Microsoft 365 tenant remains appropriately licensed and compliant. 
• Assists in developing scalable operational models, roadmaps, and objectives for the IT Collaboration & Communication Services team. 
• Other duties as assigned. 
• Willingness to work from the corporate office located in Brentwood, TN as needed for projects and departmental representation.   

What You'll Bring

• Bachelor’s degree in Computer Science, Business Information Systems or related degree, or relevant experience and accomplishments. 
• Microsoft 365 or related certification desired. 
• At least 5 years of dedicated collaboration platform Engineer/Analyst experience in an enterprise environment; strong preference for experience supporting one or more Microsoft 365 tenants. 
• Thorough experience supporting and administering Microsoft 365 or similar collaboration platforms, with strong working knowledge of out-of-the-box capabilities, features, and configurations. 
• Extensive experience writing administrative scripts in PowerShell and using automation to improve operational efficiency. 
• Experience with Microsoft Power Platform and integrations with SharePoint Online, Outlook, Teams, and related services. 
• Proven record of information security awareness and disciplined systems administration practices. 
• Experience administering identity services including Active Directory and Entra ID (Azure AD); ADFS and DNS are a plus. 
• Experience with tenant-to-tenant and platform migrations (including email, cloud drives, intranets, and related services) strongly desired. 
• Experience supporting enterprise application environments, including Microsoft operating systems and distributed architectures. 
• Experience communicating effectively with technical and non-technical stakeholders, including translating requirements into deliverable solutions. 
• Experience with service management practices and/or frameworks (ITIL and/or COBIT) is a plus. 
• Proficient in administering Microsoft 365 services (Exchange Online, SharePoint Online, Teams, OneDrive) and identity services (Active Directory, Entra ID). 
• Familiarity with Copilot for Microsoft 365 and AI capabilities, including readiness considerations (security, permissions, content governance) and end-user adoption best practices. 
• Expertise in tenant-to-tenant and platform migrations, including email, cloud drives, intranets, and related Microsoft 365 services. 
• Strong understanding of troubleshooting techniques, methodologies, and use of industry-standard tools for complex technical environments. 
• Hands-on automation experience with PowerShell and modern APIs (e.g., Microsoft Graph), including working with JSON. 
• Understanding of web and 3-tier architectures and relational database platforms (SQL Server), plus integration technologies (REST, Graph API, JSON/XML). 
• Experience with virtualization and infrastructure concepts (e.g., VMware, SAN storage, load balancing, firewalls) as they relate to Microsoft platforms. 
• Demonstrated ability to manage multiple projects and deliverables effectively in high-volume, high-availability production environments. 
• Excellent communication skills for sharing technical information with both technical and non-technical audiences, verbally and in writing. 
• Strong documentation skills (procedures, runbooks, and operational documentation) using standard Microsoft tooling. 
• Leadership mindset: ability to work independently and collaboratively, mentor others, and promote best practices across the service lifecycle. 
• Familiarity with ITIL and/or COBIT frameworks and a willingness to train and support team members as alternates or backups. 
• Health care experience a plus. 

Work-life balance is at the foundation of how decisions are made and where Premise is headed. We can only help people get, stay, and be well if we do the same for ourselves. In addition to competitive pay, Premise offers full-time team members benefits including medical, dental, vision, life and disability insurance, a 401(k) program with company match, paid holidays and vacation time, a company-sponsored wellness program, EAP, access to virtual primary care and virtual behavioral health at no cost for team members and their dependents. Additional benefits can be viewed here: https://jobs.premisehealth.com/benefits.

Premise is an equal opportunity employer; we value inclusion and do not discriminate based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy and related conditions), gender identity or expression, sexual orientation, age, physical or mental disability, genetic information, past, current or prospective service in the uniformed services, or any other characteristic protected under applicable federal, state, or local law.