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Member Engagement Marketing Manager

Requisition Number 20-961 Job Location Brentwood, Tennessee

Welcome to the new standard of healthcare! 

Premise Health is the world’s leading healthcare access provider. We deliver purpose-driven career experiences in a culture-centric work environment—ensuring that employees at the nation's best companies get, stay, and be well. In a changing healthcare environment, we know there's a better way for organizations to help their people live healthier lives by delivering the right care at the right time, right where they work. Partnered with visionary organizations around the globe, we offer a broad range of healthcare services and deliver an effortless patient experience that raises the bar, lowers costs, and redefines the meaning of quality care. By shifting the conversation from cost to return and from treatment to prevention, we are committed to help people, their families, and the organizations they work for be at their best.

We are looking for a Manager, Member Engagement Marketing to work at our Corporate office in Brentwood, TN! If you possess a “whatever it takes attitude” keep reading.

It’s hard to pinpoint a “typical” day here (and who wants typical anyway?), but as the Member Engagement Marketing Manager you will be a key client-facing team member for Premise Health onsite and nearsite health & wellness centers, pharmacies and fitness centers. This role is responsible for the development and delivery of effective engagement strategies to drive awareness and accelerate growth of Premise Health products.

This role will serve as a point of contact and liaison for clients, thus requires a background in client relationship management, excellent writing and communication skills, high attention to detail, and the ability to learn new systems to support client marketing and demand generation tactics.

This role is integral to the Member Engagement team and will participate in the creation, execution and analysis of client marketing communications, strategies and daily marketing operations to support the departmental and company engagement objectives.

This is a full-time position, reporting to the Director of Member Engagement.

What You'll Do For Us:

  • Develop cross-channel messaging strategies and tools to empower employers to drive Premise Health utilization at their place of work and to dependents
  • Monitor and perform analysis on utilization for clients and sites providing continuous recommendations to accelerate engagement
  • Analyze engagement initiatives to measure effectiveness and potential for improvement
  • Partner with the regional operations leadership to align on tiering of client and resource allocation
  • Lead relationship with high-profile clients ensuring continued success and account retention
  • Leads site marketing implementation by partnering with operations and client marketing teams to ensure coming soon and go-live communication needs and activities are executed
  • Develops and presents site event strategies, offering support for client and/or site execution
  • Serves as the point of contact and liaison with client, Director of Client Operations and implementation managers for member engagement support for the onboarding and ongoing needs of clients
  • Works with the member engagement team in the development of client marketing and communications strategies.
  • Works with internal and external client-side contributors in the creation of marketing assets
  • Assists with management of digital marketing hub; supporting internal team members with use of hub, evaluation and additions to online library, and training of new users
  • Serve as client advocate to identify actionable ways to use onsite best practices
  • Partner with assigned product owner(s) to be the Member Engagement team subject matter expert, taking lead on the development of member facing marketing campaigns
  • Review site and client content ensuring message is supportive of and consistent with overall onsite engagement strategies
  • Assist as needed with efforts related to the company’s goals and objectives, working directly with the member engagement team and other internal functional areas as needed
  • Oversee the fulfillment processes for creative projects working with outside vendors, internal graphic designer, and other internal stakeholders
  • Makes recommendation to maximize site level member engagement budget working with internal teams to track use
  • Manage engagement marketing tactics offered by Premise Health including the design and execution of print and digital collaterals and serve as a dedicated reviewer for client marketing tactics.
  • Work with internal team to ensure tracking and analysis of tactics used in client campaigns
  • Development of site collateral not available on hub using InDesign
  • Lead, manage and prioritize site and client requests

Education

  • Bachelor’s degree in Marketing or a related field required

Experience

  • 7+ years direct-to-consumer marketing or communications experience
  • 2+ years direct staff management experience preferred
  • Proven track record of ideating and launching successful marketing initiatives
  • Experience with relevant marketing technologies, including email marketing, direct mail marketing, social, text marketing, customer relationship management, content management, data management platform, and web analytics
  • Experience with marketing channels, including email, direct mail, web, social and events

 Knowledge and Skills:

  • Strategic thinker with strong creative instincts and judgment to effectively balance operational and strategic needs
  • Curiosity and desire to question status quo
  • Collaborative and diplomatic approach to working with internal and external partners
  • Creativity to develop new and exciting ways to engage members
  • Crystal clear communication, both written and oral
  • Knowledge of print production, communication, and dissemination techniques and methods
  • Ability to manage multiple projects with various timelines
  • Self-starter who demonstrates initiative and thrives in a fast paced, collaborative work environment
  • A positive, can do attitude; comfortable working in a dynamic environment with a certain amount of ambiguity
  • Detailed organizational skills with the ability to manage multiple project with internal and external stakeholders across varying timelines
  • Team player with a positive, can do attitude; comfortable working in a dynamic environment with a certain amount of ambiguity
  • Ability to work well independently and with a team
  • Strong process management approach
  • Eye for design and ability to manage design projects according to brand guideline
  • Proficiency in Microsoft Office, Adobe InDesign and Acrobat required
  • Exceptional PowerPoint skills
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