IT Implementations Manager - Remote
Overview
Premise Health remote roles offer flexibility and convenience for those who prefer to work from the comfort of home or any other space of their choosing. Our remote team members are an integral part of our community, and we support them by facilitating seamless digital connection with their team. We care deeply about our remote team members’ wellbeing and are dedicated to supporting a healthy work-life balance in addition to competitive pay, comprehensive benefits, paid holidays, vacation time, company-sponsored wellness programs and more.
Who we serve
- Team Members
- Employers
- Employees
- Families
- 94 Net Promoter
Score - Glassdoor Reviews and Company Rating
Success Profile
Our team members are what makes working at Premise Health great! These are a few of the traits that get us excited.
- Communicator
- Detail-oriented
- Personable
- Proactive
- Problem-solver
- Self-starter
Quote
"Changing careers and working for Premise has been the best decision I’ve made in my professional life. Not only do we have outstanding leadership that ‘walk the talk,’ they also push for increased work-life balance, something I’ve been missing for over ten years."
- Sarah Alisaleh,
Learning and Development Specialist
"With Premise Health, I found a mission and team, helping people get, stay, and be well!"
- John F. Drozd, Ph.D, Director of National Virtual Behavioral Health
Responsibilities
IT Implementations Manager - Remote
Requisition Number 14917 Job Location Brentwood, Tennessee- Lead new client technology implementation discussions involving onsite hardware and Infrastructure or software platforms, including discovery, design, development, training, deployment and maintenance.
- Act as interface between the client, Premise Health, and third party vendors.
- Manage and/or participate in technical client meetings, presentations and strategic technical planning, as needed.
- Create process flow, procedural, best practice and technical documentation for hardware and infrastructure or software platform implementation, training, support and usage.
- Travel required up to 75% of the time with the potential to fluctuate based on need.
- Install and configure new IT hardware and software.
- Understand individual, group, and organizational responses to change driven by the implementation of technology and related programs.
- Communicate with clients, business colleagues, end users and other technology groups, vendors and partners for the purpose of managing and supporting the delivery of technology.
- Receive end user requests via support desk system and respond / resolve incidents within set SLA’s (service level agreements). Update and close incidents when work is completed.
- Work closely with Premise Operations management to understand IT support needs at Premise Health Centers. Develop a good working relationship with each.
- Assist the IT Infrastructure network team as required, including virtual hands support for troubleshooting network outages and issues. Replace network hardware when directed to.
- Assist the Tier 3 EUPS group with support desk incidents where required.
- Attend meetings, both internal and external when requested. Meetings may be in person (onsite) or dial in.
- Abide by all Premise InfoSec policies.
- Maintain and be held responsible for assigned Premise provided tools and supplies as required.
- Timely submission of weekly time card and expenses.
- Bachelor degree or equivalent experience
- 5-7 years of experience in providing enterprise level support in a field services or implementation position
- Solid understanding of technologies including all aspects of Infrastructure, software and technology Implementation processes.
- Professional internal and client facing verbal and written communication skills.
- Strong time management and organizational skills.
- Experience implementing, training and supporting hardware, software and infrastructure systems in a healthcare environment.
- Experience managing client relationships and participating in strategic planning.
- Experience in working with all levels of company’s and client’s organizational hierarchy
- Experience in impacting and influencing decisions on behalf of clientele.
- Must be reliable, timely, and able to work independently with minimal supervision.
- Must have the ability to travel to client sites as well as other related technology travel as required.
- Possess strong troubleshooting skills.
- Must have good customer service skills and maintain good relations with customers (both internal and external).
- Ability to work under pressure in a fast paced environment.
- Clear and innovative thinker, with excellent collaboration and communications skills.
- Must have a strong understanding and knowledge of Microsoft operating systems in an enterprise environment.
- Must have experience working with wireless networks, local area networks, and possess general network troubleshooting skills.
- Must have experience working with network hardware, telecom, desktops, laptops, printers, and scanners.
- Must be able to prioritize work.
What Premise Health Offers You
Along with medical, dental, and vision, Premise offers virtual behavioral health, pharmacy and 401(k) plan to just name a few!
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Collaboration
Delivering comprehensive integrated care to help people lead healthier lives while collaborating with the onsite team.
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Compensation
Competitive rate of pay, 401(k) plan, and performance-based incentive program.
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Health and Wellness
Programs that reduce lifestyle risks and improve overall wellbeing.
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Professional Development
Dedicated time off and annual stipend toward CME.
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Work Life Balance
10 company holidays plus paid time off that increases with years of service, no weekends or on call, manageable patient load in one location.
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