Director of Client Operations - Remote
Overview
Premise Health remote roles offer flexibility and convenience for those who prefer to work from the comfort of home or any other space of their choosing. Our remote team members are an integral part of our community, and we support them by facilitating seamless digital connection with their team. We care deeply about our remote team members’ wellbeing and are dedicated to supporting a healthy work-life balance in addition to competitive pay, comprehensive benefits, paid holidays, vacation time, company-sponsored wellness programs and more.
Who we serve
- Team Members
- Employers
- Employees
- Families
- 94 Net Promoter
Score - Glassdoor Reviews and Company Rating
Success Profile
Our team members are what makes working at Premise Health great! These are a few of the traits that get us excited.
- Communicator
- Detail-oriented
- Personable
- Proactive
- Problem-solver
- Self-starter
Quote
"Changing careers and working for Premise has been the best decision I’ve made in my professional life. Not only do we have outstanding leadership that ‘walk the talk,’ they also push for increased work-life balance, something I’ve been missing for over ten years."
- Sarah Alisaleh,
Learning and Development Specialist
"With Premise Health, I found a mission and team, helping people get, stay, and be well!"
- John F. Drozd, Ph.D, Director of National Virtual Behavioral Health
Responsibilities
Director of Client Operations - Remote
Requisition Number 30516 Job Location Brentwood, TennesseePremise delivers value by simplifying complexity and breaking down barriers to give diverse member populations access to convenient, integrated, high-quality care. We offer more than 30 products, delivering the breadth and depth of care required to serve organizations' total populations. The result is healthcare that meets the needs of members and their families, helping them live healthier while lowering costs for organizations.
Premise offers a wide range of dynamic, purpose-driven career opportunities. We are currently looking for a Director of Client Operations to join our team in the Northeast Region. Preferred locations: Ohio, West Virginia, Maryland, Delaware, Pennsylvania, New Jersey, Connecticut, New York, Rhode Island, Massachusetts, Vermont, New Hampshire, or Orlando, Florida.
- Serves as main client contact on strategic integration and expansion opportunities, maintaining strategic focus on client satisfaction and value added strategies and demonstrates the ability to proactively identify client needs related to healthcare trends.
- Identifies processes to improve overall performance of health centers and defines innovative measurements of performance standards to integrate corporate strategies.
- Demonstrates strong business acumen and knowledge of staffing, capacity, ROI, budget, margins, service and product offerings, to implement and drive strategic and relevant operational outcomes.
- Strategically identifies and solves complex problems effectively with an emphasis on developing proactive approaches utilizing internal (corporate and regional) support.
- Identifies and requests participation from corporate departments in strategic meetings as client needs dictate.
- Owns client/site meetings, committees, and task forces to support strategic initiatives and goals.
- Operational lead on implementations post-go-live.
- Coordinates and productively facilitates communication across virtual sites and effectively navigates through multilayer client relationships (vendors, consultants, etc).
- Demonstrates the ability to effectively manage complex multiple lines of service and clients.
- Provides effective leadership, coaching, and mentoring at the site level.
- Builds talent to proactively manage additional LOS.
- Participates in sales process.
- Escalation point for clients.
- Consults with Medical, Legal or Compliance departments regarding regulations, practices act, practice law, certification requirements etc.
- May be asked to complete ad hoc projects.
- Manages site level supervisors.
- Owns the client/site meetings, committees and task forces to support strategic initiative and goals; identifies and asks for participation of corporate departments in strategic meetings as client needs dictate.
- Coordinates and communicates across virtual sites and shares best demonstrated practices with peers.
- May be asked to complete ad hoc projects.
- Oversees the management of up to 15 health centers with multiple lines of service.
- Manages the relationship of up to 10 clients.
- Manages a portfolio of $2M - $10M in Gross Annual Revenue
- Manages (direct and indirect) up to 10 - 50 FTEs.
- Bachelor’s degree in a related field preferred or equivalent experience.
- 7+ years’ experience in a business environment or related industry, managing others
- Experience working as a licensed healthcare professional preferred
- Experience managing virtual teams
- Healthcare experience managing in a medical, pharmacy, fitness or other similar environment preferred.
- Experience in an Operations function desired
- Prior budget and P&L responsibility desired
- Demonstrated experience with medical information management systems
- Demonstrated process or efficiency management.
- Strong Excel, PowerPoint, Word and Outlook skills required
- Strong written, verbal and presentation skills required
- Excellent demonstrated follow up skills & attention to detail
- Ability to work both independently and as a team member
- Strong relationship building skills
- Ability to interact at all levels of the organization (both internal and external)
- Demonstrated strong leadership skills
- Demonstrated adaptability and ability to manage change
- Knowledge of Workers’ Compensation, Medicare and/or clinical standards of practice preferred.
For individuals living in California, Colorado, Washington; as well as, for individuals living in or reporting to New York State only, Premise Health is required to include an estimate of the salary and benefits for this role. While a number of factors influence salary, our estimated California, Colorado, Washington and New York State compensation is $100,000 - $137,000 with eligible bonus opportunity. Please note, this is a general guideline and your experience qualifications, geographic location, and other factors will be taken into consideration. For more information regarding the benefits we offer, please visit our career site, jobs.premisehealth.com/benefits.
Values
- Accountable
- Respectful
- Engaged
- Courageous
- Innovative
- Ethical
- Quality-focused
What Premise Health Offers You
Along with medical, dental, and vision, Premise offers virtual behavioral health, pharmacy and 401(k) plan to just name a few!
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Collaboration
Delivering comprehensive integrated care to help people lead healthier lives while collaborating with the onsite team.
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Compensation
Competitive rate of pay, 401(k) plan, and performance-based incentive program.
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Health and Wellness
Programs that reduce lifestyle risks and improve overall wellbeing.
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Professional Development
Dedicated time off and annual stipend toward CME.
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Work Life Balance
10 company holidays plus paid time off that increases with years of service, no weekends or on call, manageable patient load in one location.
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