Essential Functions:  

• Oversees end-to-end release management for clinical applications upgrades, optimizations, and enhancements which includes but is not limited to scheduling, planning, communicating, managing to deadlines, coordinating meetings, provides scope assessments, and leading go live release activities.
• Collaborates cross-functionally to plan, communicate, and execute release activities which ensures understanding of and adherence to release cycles and timelines.
• Identifies and resolves release issues; escalates risks and manages mitigations.
• Interfaces with third party vendors to provide Epic third-party access approvals, assists with third party contract renewals, completes annual vendor risk assessments, is the approver of Epic training and proctoring requests.
• Manages small projects and maintains procedural documentation.
• Establishes centralized communication plans and progress reporting.
• Participates in and may lead special projects.
• Maintains documentation related to procedures and ensure adherence of procedures and company practices.  
• Explores and implements a variety of best practices and processes to promote quality and ensure operational efficiency and scalability.
• Primary coordinator and communication liaison to organization’s Epic BFFs
• Perform various administrative tasks for application teams including:
  • Creating/updating project templates in ServiceNow
  • Loading demands and projects in ServiceNow
  • Managing access to SharePoint site
  • Reviewing invoices for correctness, coding in Service Now for approval, communicate on discrepancies.

Job Requirements: 

• Bachelor’s degree or equivalent work experience required.
• Minimum seven (7) years of project / program management experience, at least two (2) years of which is in the healthcare industry a plus.
• Experience must include:
  • increasing responsibility of managing large, complex projects and activities
  • applying project management and/or Agile software development methodologies and practices (PMP, ACP, or Scrum Master Certification)
• Prior Epic Application experience a plus
• Occupational Health project management experience a plus

Preferred Experience: 

• Strong program management abilities including: the ability to motivate and direct in a complex and rapidly changing environment.
• Exceptional verbal and written communication skills including presentation development, meeting facilitation, and agenda/meeting notes as well as experience communicating and collaborating with all levels of staff including direct reports, senior leaders, business partners, and vendors.
• Exceptional organizational skills including the ability to oversee multiple projects and activities simultaneously, time management, and attention to detail.
• Complex problem-solving abilities, critical thinking, and analytical skills
• Intermediate level skill with the following toolsets: 
  • MS Office Suite 
  • MS Project
  • ServiceNow
  • Video conferencing tools (Zoom, etc.)
  • Collaboration Tools (SharePoint, Teams, etc.)
• Proven ability to work with teams managing complex projects and/or processes in a team-oriented, collaborative environment.
• Proven ability to take a concept from idea to completion.
• Able to work autonomously, be accountable, and take initiative.