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Client Success Associate

Requisition Number 20-2795 Job Location Brentwood, Tennessee

Welcome to the new standard of healthcare! 

Premise Health is the world’s leading healthcare access provider. We deliver purpose-driven career experiences in a culture-centric work environment—ensuring that employees at the nation's best companies get, stay, and be well. In a changing healthcare environment, we know there's a better way for organizations to help their people live healthier lives by delivering the right care at the right time, right where they work. Partnered with visionary organizations around the globe, we offer a broad range of healthcare services and deliver an effortless patient experience that raises the bar, lowers costs, and redefines the meaning of quality care. By shifting the conversation from cost to return and from treatment to prevention, we are committed to help people, their families, and the organizations they work for be at their best.

We are looking for a Client Success Associate to work at our Corporate office in Brentwood, TN! If you possess a “whatever it takes attitude” keep reading.

It’s hard to pinpoint a “typical” day here (and who wants typical anyway?), but as the Client Success Associate, you’ll be an integral part of a new, innovative team charged with leading the execution on a variety of strategies related to Connected Care+, Premise’s approach to population health. You will own and ensure the success of Connected Care+ at our clients through close partnership with our corporate and client site team members -- from point of sale through onboarding, implementation, training, analysis, reporting, and ongoing oversight. In this high-visibility, entrepreneurial position, you will work with cross-functional teams throughout Premise, including sales, strategy, operations, clinical, finance and more. This individual will work with a variety of leadership roles within the organization. You will act as the primary liaison and trusted partner to clients and operational teams to maximize the value of Connected Care+ strategies. The role is a perfect fit for someone who excels at building relationships, is highly analytical and is excited about being part of a close-knit team that is redefining the way primary care is delivered. Successful candidates will have a passion for healthcare, data and customer service.

 What You’ll Do for Us:

  • Lead the execution and operation of all Connected Care+ Strategies
    • Collaborate with cross functional teams to support Operations with all client requests and interactions
    • Responsible for leading all client onboarding, training, and implementation efforts
    • Establish and deepen relationships with assigned internal stakeholders for clients by understanding their business needs and all aspects of site functions
    • Maintain a cadence of communicating with Operations and clients about their adoption trends, sentiment, and mining opportunities for deeper engagement
    • Lead troubleshooting and information gathering efforts to explain disconnects between data points from varying systems; maintain a solid understanding of the internal landscape to navigate complex data issues and business questions
  • Responsible for tracking overall performance and driving success for Connected Care+ within Premise Health
    • Define metrics which determine performance for overall strategy and individual interventions within the strategy
    • Utilize available analytical tools to measure performance metrics and surface insights to improve overall performance
    • Recommend changes to clinical and operational workflow based on analytics
    • Based on output of analytics synthesize findings and implications into recommendations that are understandable by various functions and teams, including senior executives
    • Work and collaborate with key stakeholders across the organization to ensure success of the overall execution of Connected Care+ strategy
  • May require other duties as assigned

Education:

  • BA/BS required (MBA/Masters Degree considered a plus)

Experience:

  • 1-3 years of experience in strategic and consultative relationships and/or analytical roles:
    • Developing and presenting analyses and recommendations to stakeholders
    • Experience establishing & maintaining relationships with individuals at all levels of an organization
  • Prior experience in a healthcare company and/or management / strategy consulting firm strongly preferred

Knowledge and Skills:

  • Intrapreneurial spirit (entrepreneurial spirit with ability to thrive in a large organization) required
  • Excellent problem-solving skills, demonstrated analytical abilities, and the ability to work both independently and within teams
  • Superior verbal and written communication skills, with excellent presentation skills, confident in all settings with individuals at all levels of the organization.
  • Additionally, having the ability to choose the right communication channel depending on the problem to be solved
  • Comfort with learning new analytical tools
  • Ability to create structure in ambiguous situations and design effective processes
  • Advanced level skill in Microsoft Office Suite
  • Familiarity with data visualization tools (e.g., Qlik, Tableau) considered a plus

What We’ll Do for You:

At Premise Health, you’re not an employee – you’re a team member. We have health centers, pharmacies, fitness centers and offices scattered across the country, but we’re all working together to deliver exemplary and delightful service to our clients, their employees and family members. We’re proud of the culture we’ve built, and we aim to assist our team members in living their best life – in and out of the workplace. That’s why you’ll find us taking a yoga class together or starting a book club. We know that we can only help people get, stay, and be well if we do the same for ourselves. We’re also not afraid to share what we’re up to – check out some of our smiling faces.

As an employer, we want to compensate you for the work you do with more than a paycheck (although you’ll get one of those too). Premise Health offers competitive benefits packages including medical, dental, vision, life insurance, 401(k), paid holidays and vacation time, and a company-sponsored wellness program. We are an equal opportunity employer of nice people and value inclusion at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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