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Epic Trainer

Requisition Number 20-1303 Job Location Brentwood, Tennessee

Welcome to the new standard of healthcare! 

Premise Health is the world’s leading healthcare access provider. We deliver purpose-driven career experiences in a culture-centric work environment—ensuring that employees at the nation's best companies get, stay, and be well. In a changing healthcare environment, we know there's a better way for organizations to help their people live healthier lives by delivering the right care at the right time, right where they work. Partnered with visionary organizations around the globe, we offer a broad range of healthcare services and deliver an effortless patient experience that raises the bar, lowers costs, and redefines the meaning of quality care. By shifting the conversation from cost to return and from treatment to prevention, we are committed to help people, their families, and the organizations they work for be at their best.

We are looking for a Technical Trainer, EPIC to work at our Corporate office in Brentwood, TN! If you possess a “whatever it takes attitude” keep reading.

It’s hard to pinpoint a “typical” day here (and who wants typical anyway?), but as the credentialed trainers is to lead end-user training using the curriculum designed by principal trainers. This includes preparing for class, setting up the classroom, facilitating the class, and following up on any outstanding questions that arise in the classroom. Credentialed trainers also collect valuable feedback from trainees in class and report that information to the principal trainer.

What You’ll Do for Us:

  • Helping principal trainers update training materials
  • Testing lesson plans and training environment build
  • Facilitating study halls and personalization labs for providers or other attendees
  • Administering end-user proficiency assessments and in-system checklists
  • Supporting end users with at-the-elbow go-live support
  • Administering post-live refresher, optimization, and skills-enhancement training
  • Providing support and troubleshooting issues that arise in the training environment
  • Securing training rooms, workstations, printers, projectors and screens, barcode scanners, and other equipment needed for classroom training
  • Creating an efficient schedule for classroom training
  • Collaborating to develop specific training for new employees
  • Planning how to deliver new information about the system to end users before upgrades
  • Collaborate with team to develop skills enhancement training
  • Working with team to Create a series of refresher training classes immediately following go-live
  • Planning and executing a successful training program after system go-live
  • Outlining and forming additional educational plans as desired by the organization
  • Generating strong super user engagement during and after go-live
  • Developing post-live training for new hires, refresher training, optimization, upgrade training, and so on.
  • Assessing risks and issues associated with the training program
  • Train front desk (cadence), clinical support (EpicCare Ambulatory)


Bachelor’s degree in a related field preferred.


1 – 4+ years of experience in a technical training compacity

Knowledge and Skills:

  • Strong communication skills: Credentialed trainers need to communicate clearly and effectively in the classroom.
  • Adaptability/flexibility: Trainers work in a world of frequent change and need to quickly adapt to updates in the curriculum and the training environment.
  • Healthcare industry background: To understand the context of workflows, an understanding of the healthcare industry is important. For credentialed trainers who will train clinical applications, a clinical background is very helpful.
  • Computer proficiency: Candidates must be comfortable using computers and quickly master new software programs.
  • Capacity to manage multiple competing objectives and to clearly communicate results
  • Ability to lead others and to communicate the importance of training to all stakeholders
  • Experience with project management, adult education, and curriculum delivery
  • Strong organizational and coordination skills; ability to sequence activities logically
  • Ability to develop and adhere to time schedules in order to meet project deadlines
  • Interpersonal skills to function well in administrative, management, and patient care environments.
  • Ability to work effectively with staff that have a wide range of seniority.
  • Strongly desired: Experience with technology or healthcare.
  • Strongly desired: Existing knowledge of organizational culture, personnel, and processes.
  • Knowledge of and the ability to use PC-based word processing, spreadsheet, and presentation software to create teaching and learning materials and documentation.
  • Excellent knowledge of English grammar and spelling for use in both verbal and written communication.

What We’ll Do for You:

At Premise Health, you’re not an employee – you’re a team member. We have health centers, pharmacies, fitness centers and offices scattered across the country, but we’re all working together to deliver exemplary and delightful service to our clients, their employees and family members. We’re proud of the culture we’ve built, and we aim to assist our team members in living their best life – in and out of the workplace. That’s why you’ll find us taking a yoga class together or starting a book club. We know that we can only help people get, stay, and be well if we do the same for ourselves. We’re also not afraid to share what we’re up to – check out some of our smiling faces.

As an employer, we want to compensate you for the work you do with more than a paycheck (although you’ll get one of those too). Premise Health offers competitive benefits packages including medical, dental, vision, life insurance, 401(k), paid holidays and vacation time, and a company-sponsored wellness program. We are an equal opportunity employer of nice people and value inclusion at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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