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Business Application Analyst

Requisition Number 21-771 Job Location Brentwood, Tennessee

Welcome to the new standard of healthcare! 

Premise Health is the world’s leading healthcare access provider. We deliver purpose-driven career experiences in a culture-centric work environment—ensuring that employees at the nation's best companies get, stay, and be well. In a changing healthcare environment, we know there's a better way for organizations to help their people live healthier lives by delivering the right care at the right time, right where they work. Partnered with visionary organizations around the globe, we offer a broad range of healthcare services and deliver an effortless patient experience that raises the bar, lowers costs, and redefines the meaning of quality care. By shifting the conversation from cost to return and from treatment to prevention, we are committed to help people, their families, and the organizations they work for be at their best.

We are looking for a Business Applications Analyst to work at our Corporate office in Brentwood, TN! If you possess a “whatever it takes attitude” keep reading.

It’s hard to pinpoint a “typical” day here (and who wants typical anyway?)

The Business Application and Delivery team at Premise Health implements and supports all non-clinical applications for the company and its subsidiaries.  Our team partners with various departments including Sales for CRM and Proposal software solutions, Finance & Accounting for financial, payroll, time & attendance and budgeting & reporting applications, with Human Resources for employee and manager self-service, recruiting and on boarding applications and the Credentialing team for the applications that support their work.  The team also creates and supports the processes that integrates data between many of these applications.

The Business Applications Analyst position will be part of the team that is responsible for the support of business applications that fall outside of the Finance & Accounting and HR/Payroll areas. Responsibilities will include a variety of applications including Salesforce (CRM), CACTUS (Credentialing), Contract Management Software and custom ServiceNow applications.

What You’ll Do for Us:

  • Support end-users by answering questions about the application and troubleshooting and resolving system issues
  • Serve as system administrator for applications that you support including system configuration and managing routine updates
  • Supervise Change Management process for assigned applications
  • Manage imports/exports with third party vendors
  • Assist with implementation of new systems, functionality, workflows and/or processes
  • Support system integrations when appropriate
  • Create process and training documentation
  • Partner with various departments and IT to coordinate system upgrades or scheduled activities
  • Identify and recommend process improvements
  • Perform occasional data entry, audits and mass updates
  • Other tasks, as needed by the company


  • Bachelor’s degree or 5 years of relevant work experience


  • Application support experience
  • Previous exposure and/or participation with application implementation projects, preferred
  • Proficient in Microsoft Office products including Word, Excel and PowerPoint
  • Effective communication skills (written and verbal) with all levels of the organization
  • Detail-oriented and organized with ability to prioritize and balance multiple tasks/requests
  • Ability to work independently in a fast-paced and challenging environment

Knowledge and Skills:

  • Working knowledge of Salesforce and/or ServiceNow, credentialing software applications, contract or vendor management applications
  • ServiceNow certification (or willingness to obtain within 6 months)
  • Salesforce certification (or willingness to obtain within 6 months)
  • Prior knowledge/experience with basic SQL commands and SSIS or Power BI report creation, preferred

What We’ll Do for You:

At Premise Health, you’re not an employee – you’re a team member. We have health centers, pharmacies, fitness centers and offices scattered across the country, but we’re all working together to deliver exemplary and delightful service to our clients, their employees and family members. We’re proud of the culture we’ve built, and we aim to assist our team members in living their best life – in and out of the workplace. That’s why you’ll find us taking a yoga class together or starting a book club. We know that we can only help people get, stay, and be well if we do the same for ourselves. We’re also not afraid to share what we’re up to – check out some of our smiling faces.

As an employer, we want to compensate you for the work you do with more than a paycheck (although you’ll get one of those too). Premise Health offers competitive benefits packages including medical, dental, vision, life insurance, 401(k), paid holidays and vacation time, and a company-sponsored wellness program. We are an equal opportunity employer of nice people and value inclusion at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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